When I was a kid, I went to a really unusual school.

It was called The Susquehanna School and I loved it so much that sometimes I would get up early, get dressed, and then lie back down in my bed, waiting for my Dad to be ready to drive me to school.

There were no desks. No grades. No textbooks. Our days were spent pursuing projects we were deeply passionate about, with a vibrant community supporting us, and wise teachers guiding us. For instance, if you loved knitting, teachers would guide you to explore the history of wool production, how to knit a sweater, and the math required to mix dyes.

Whatever you are facing right now, you likely feel a large amount of stress and a lack of clarity. You feel pressure to reinvent what you are doing in your business but don’t have the support to make that happen. I believe that for most business owners, COVID-19 has created an unfamiliar and disorienting economy and landscape. It’s not a time when you can simply do what you’ve always done. But I also believe -- based on what I am seeing from the business owners we serve -- that this landscape is one you can succeed in with the right tools.

People are people. So whether you’re selling to a mom in Idaho, a 20-year-old in New York City, or a store owner in San Diego, they will buy from you because both of these conditions are met:

1. Their head is sold. It is crystal-clear (with no effort on their part) what you are selling, for how much money, and under what terms; and those facts work for them.

2. Their heart is sold. Your story, journey, or line makes them feel inspired, moved, or excited.

It’s kind of a hard time to be a human being right now… and it’s definitely a hard time to run a business. As we wrote about last week, many of our makers have seen 60-90% of their income disappear, almost overnight. Some well-respected stores have closed and others are struggling on a day-to-day basis. Even if you’re seeing sales, you’re likely struggling to plan, or source materials, or run your business in a time of uncertainty.

As a team and as a company, we say again (and will keep saying): Black lives matter. Black makers matter. Black store owners matter. Black communities matter. Black stories matter. ⁠ ⁠

The issues, dynamics, and histories being spotlighted right now are of deep importance to each of us on the Wholesale In a Box team. Structural violence and racism touch every person and institution in our country -- and so it is appropriate that recent weeks have been marked by deep emotion and turmoil. It’s also Pride Month -- a time that is both a celebration of our LGBTQIA+ community and also demands greater reflection and engagement and energy from all of us.

In the first few weeks of COVID self-isolation, I couldn’t concentrate on reading even the fluffiest of novels. That worked fine because our library was closed, I’m not into reading books on a device, and I couldn’t bring myself to spend money ordering books from Amazon that wouldn’t arrive for several weeks.

We’re big podcast fans over here — they are such a beautiful medium to connect to others in a personal, deep way. And so, at a moment when we all might need a little more inspiration and a little more company, we’re bringing you our new podcast! It's called Making Do and it’s creative inspiration for makers growing businesses in lean times.

We started getting emails from makers and stores within days of coronavirus hitting the United States. So many stores began closing. And so many makers saw dizzying drops to their revenues. Day jobs were lost; markets closed and heaps of inventory languished; so many people are taking care of small children and trying to save businesses. And above all, everyone had so much uncertainty.

Today we’re answering a common maker question that seems simple but trips a lot of makers up: Should I use a newsletter-style email or a personal email to keep in touch with my stockists? There are certainly pros and cons to each method, so we’ll take them one at a time. 

I love planning and reflection. That “big picture” time is usually the most satisfying and peaceful part of my work.
But sometimes a bigger reflection process feels overwhelming. For instance, this month, we are doing a big batch of Wholesale In a Box improvements. And when you combine that with all the rest of life and holidays and management and family -- currently I’m planning more like 12 hours in advance than 12 months in advance.

Many times, a maker comes to us with a beautiful product and an incredible production process but their photos are just not great. They’re a little dark, slightly blurry, the setup isn’t ideal, and the spirit of the product itself isn’t coming through. Or sometimes the mechanics of the photos are good, but there’s no beauty to them, nothing really compelling -- the pieces feel dead and uninteresting.