Most of us know the difference between revenue and profit: Revenue is the money that comes in; Profit is what is left after the bills are paid. The math is simple. What’s complicated is how we relate to it.

If you create products that you care about — whether you make them yourself or design them thoughtfully — selling wholesale can be one of the most grounding and consistent ways to grow your business. But wholesale can also feel uncertain. Wholesale In a Box exists to answer your questions in a way that is practical, kind, repeatable, and deeply effective.

If you’re a maker or small brand, it’s easy to forget how meaningful your work really is. It’s easy to feel like you’re hustling to sell tea towels while the world burns behind you. 😂 I do understand that. But after a recent day out with my mom and sister, I was reminded how small stores, handmade goods, and the simple act of buying something in person can bring us back to each other. And about the quiet, beautiful work of connection that you’re part of every day.

The biggest determinant in wholesale success – both in the early days and as you get more established – is having a great product… and finding unique, personal ways of connecting with store owners about that product. And both elements of that – product and connection – require creativity and your best approach will not look the same as someone else’s best approach.

The coaching I do isn’t generally about telling the person WHAT to decide or what to do. Rather, I support business owners in getting clear on HOW to decide. Of course, there are a lot of approaches to “how to decide” depending on the specifics of the situation. But there is one useful tool that I find myself returning to over and over again. And it can be seen in the form of a formula:

Numbers + Intuition = Good Decisions. 

In December, I’m sitting at the kitchen table, working on my laptop, and Etan springs in the doorway with a cardboard box, crusted with packing tape. He hands it to me, and I immediately notice the return address: Gopi Shah Ceramics. When I see this, I’m thrilled -- I’ve wanted a Gopi Shah mug for years but haven’t gotten one, partly because of the tyranny of a small business owner’s budget and partly because we didn’t have a steady home base.

I get a lot of questions from makers that relate to wholesale terms. So to all of these makers, my answer was simple: stick with the terms you already set. And do so in a friendly, collaborative, and clear way.

In my coaching work with Wholesale In a Box makers, there are certain mistakes I see people make over and over when it comes to growing wholesale. These are the things that, if left unfixed, can dramatically slow down one’s wholesale growth.

I call them “rookie” mistakes not because only beginners make them – but rather because they’re basic, simple mistakes that can be easily fixed at any stage of wholesale growth. Now, the land of business is a diverse place and you’ll always find someone who says they went against the grain and did one of the below things successfully. I don’t dispute that. But I will tell you that 99% of the time, it’s in your interest to avoid these approaches.

The most common piece of advice that we give the makers we work with is this: sound like yourself. Usually we don’t say it like that. But sounding like yourself, telling your story, and expressing your values and personality through your business communications is the subtext to many of the practical pieces of feedback we give, when looking over line sheets or websites or emails to stores.

Having a great product is always Job One for a maker. The beauty, artistry, quality, and branding of the pieces you make are the foundation of everything that happens in a handmade business.

That said, if wholesale is your focus, your primary customer is the creative, hardworking store owner who buys from you. And that means that your job is to help them sell your work -- not simply to hand off your line and hope for the best.

We get a lot of questions about UPC codes since many people think they’re a must-have to jump into wholesale. Often, makers aren’t sure whether UPC codes are needed to start selling to stores – and dread the logistical hassle they imagine is involved.

The good news is that generally, you don’t need UPC codes to sell to independent shops. But, there are some occasions where it may behoove a maker to utilize UPC Codes.